Every RAW-925 jewelry piece is made by hand by applying specialized craftsmanship techniques.
We strive to deliver the highest-quality and service possible.
Should a shortcoming nevertheless occur, your RAW-925 jewelry piece includes 2-year warranty!

Warranty Policy Conditions 

Our warranty policy includes the following costs:
Reparation of the jewelry piece in full.
Within 6 months of the warranty the shipping costs are paid in full.


Our warranty policy does not cover the costs:
When improper handling of the jewelry piece has been detected.
When there is no proof of payment with regards to the jewelry piece.
Duties, tariffs or import taxes related to the jewelry piece. 
Shipping costs after 6 months of the warranty.

When you need to send a jewelry piece back for repair, please contact us first at info@raw-925.com.
Due to our relations with international mail carriers we can advise you how to keep costs (e.g. shipping, import taxes) at modest prices.
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