SHIPPING

All orders will be shipped within 1-4 business days once payment is received.
We ship items worldwide by Express Mail Service (EMS). EMS ships to more than 216 countries worldwide.
You will be emailed your order tracking number once your item has been shipped.  
Telephone number is required for efficient International delivery. In some regions, including United States, Canada and European countries our packages are delivered by DHL. DHL does not ship without telephone numbers.  
Please allow 4-6 business days for the delivery of your item - from the date dispatching, your package is custom made just for you.  
At RAW-925 we provide shipping to any address except for a few countries. On front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight and destination. Upon entering your delivery details, we will automatically calculate the delivery charges based on your given address. 
 

TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1-4 business days upon confirmation of payment, from our work place on Bali in Indonesia. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order.
Once the order has been dispatched, an email confirmation will be sent to you with the order tracking number. You may check and track the delivery status of your order with our local logistics partner using your 13-digit Order Number. 
For all deliveries, the time taken dependents on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and you may track its status here.
When your package is not delivered after a maximum of 10 business days after you received the order tracking number, please consult your nearest local post office first. Most of the time your package is waiting for you to pick it up. If the package is not at your nearest post office, please contact us at info@raw-925.com
  Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances. 
For more information about our mail carrier, please click here.

 

TAXES, DUTIES & TARIFFS

For all international orders, there is a chance you need to pay for import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs. RAW-925 is not responsible for these costs.
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