Our no question asked money back guarantee (refund policy) last 30 days. If 30 days have gone by since your purchase, unfortunately we can’t accept any refunds.


If for any reason you are not completely satisfied with your purchase from our online jewelry store you may - within 30 days of purchase - return the item by mail for a full refund. Please follow the steps below for refunds.
a. Contact us at info@raw-925.com to provide us proof of purchase and to receive a Return Mail Form.
b. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
c. Please indicate the quantity, item number and reason. Please be sure to detach the Return Mail Form and include it with the merchandise when you mail them back to us.
d. If you choose to use your own preferred method of shipping, use one that can be tracked and insured. Under Indonesian law; a package that is send to Indonesia is eligible for import taxes. Let us advise you what the best approach is to send a package to Indonesia in order to reduce costs. RAW-925 cannot reimburse the cost of shipping or any other costs when the item is returned to Bali, Indonesia.
e. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (see point b).
f. All returns will be credited to the original form of payment. However, your original shipping cost is not refundable.
g. Returns will be processed within 3-5 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please allow up to 3-5 additional business days for the funds to be credited to your original payment method.

Sale items

Only regular priced items may be returned, unfortunately sale items cannot be returned or exchanged.
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